Navigating Technical Support

I think we’ve all been there. The network is down, you’ve tried all the things that you know how to do, and now it’s time to call vendor support to figure out what the heck is going on with your network. Some of us dread this situation as navigating the support process can be daunting at times. We’re hoping to give you some tips in today’s episode to make that process go a little smoother. Listen in as we talk about our experiences with vendor support and what we’ve learned along the way to make the support process as painless as possible.


A considerable thank you to Unimus for sponsoring today’s episode. Unimus is a fast to deploy and easy to use Network Automation and Configuration Management solution. You can learn more about how you can start automating your network in under 15 minutes at
Trey Aspelund
Nash King
Tony Efantis
Jordan Martin

Outro Music:
Danger Storm Kevin MacLeod (
Licensed under Creative Commons: By Attribution 3.0 License


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